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New COVID-19

We value our patients’ trust and loyalty and look forward to welcoming everyone back to the office!

To best serve our patients and their families, as well as protect the safety of our team, we will be implementing additional safety procedures as we reopen our office on May 1. Please read through the list of changes carefully so you, and your child(ren), are prepared for their upcoming appointment. We will be contacting you directly to reschedule in order of necessity.

Safety is our Top Priority

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Parents, please read the following changes carefully and discuss with your kid(s) before your next appointment:


  • Our COVID-19 health screening questionnaire must be filled out and signed electronically BEFORE any patient comes in the office. If any answers are “YES”, we must reschedule for a later date for everyone’s safety.


  • For curbside check-in, park near our doors and call (214) 618-5200 with patient’s name. Please wait in your car and we will call back to review patient’s Health History. When we’re ready, we’ll come out to escort your child inside.
  • Children under age 6 may be accompanied by one parent into the office. We’d prefer parents of older kids, and additional siblings, remain in the car during the appointment. Let us know if you’d like a coloring packet while you wait.
  • Anyone entering our office must be wearing a mask of some sort. Cactus Jack will even be wearing his personal protective mask!
  • Upon entering the office, we will review your COVID-19 health screening responses, take your temperature at front desk and ask you to use hand sanitizer.
  • We will escort patients back to their assigned chair.
  • We will limit and stagger the number of patients to help minimize personal contact and wait times.
  • When the appointment is over, we will text you to come in the exit door to meet your child, checkout and schedule the next appointment.


  • Because we are scheduling a limited number of patients each day, we will be open Fridays in May and June.
  • We will skip every other chair to maintain distance between patients and thoroughly clean/disinfect chairs, counters, doors, and equipment between patients.
  • There will be limited seats in the waiting area, our video gamerooms will be closed and toys and magazines will be picked up.
  • Our High Vacuum Evacuation (HVE) lines are especially made to remove aerosols to help make visits cleaner and safer for all.
  • We will be wearing extra PPE ourselves and washing, changing equipment between patients.

If you already have an appointment scheduled, please be patient, as we will be calling to reschedule in order of necessity.

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